Shipping policy

Shipping Policy

Phone: +1 256-537-9394

Carbon Plug offers free shipping on orders shipped within the United States unless a product page or checkout message states otherwise.

Available shipping method: Carbon Plug Free Shipping.

Order processing time / handling time: 4-14 days. Orders are fulfilled Monday-Saturday.

Order cutoff time for processing: 2:00 PM America/Los_Angeles.

Estimated transit time after shipment handoff: 7-14 days for all destinations. Shipments move Monday-Saturday. Delivery timing can vary by product, carrier, destination, weather, oversized freight handling, and carrier scheduling.

Tracking information is sent to the email address used at checkout after the order is fulfilled. For tracking help, visit Track Order, email support@carbon-plug.com, or call +1 256-537-9394.

Please inspect packages at delivery and photograph any visible damage before opening or installing the item.